Shipping policy

Shipping Policy – Lavabrush AB

This Shipping Policy applies to all orders placed through lavabrush.com.

Shipping Costs

  • Orders under 200 EUR: 19.90 EUR shipping fee
  • Orders 200 EUR and above: Free standard shipping
  • For orders 200 EUR and above, optional express shipping is available for 19.90 EUR

Shipping costs are shown at checkout before payment is completed.

Shipping Countries

We currently ship to countries within the European Union.
If your country is not available at checkout, please contact us at info@lavabrush.com and we will assist if possible.

Delivery Times

Estimated delivery times are displayed at checkout.
Typical delivery times:

  • Standard delivery: 2–6 business days
  • Express delivery: 1–3 business days

Delivery times are estimates and not guaranteed. High seasonal demand, customs processing, or carrier delays may extend delivery times.

Order Processing

Orders are normally packed and handed over to the carrier within 1–2 business days.
Orders placed on weekends or public holidays are processed the next business day.

Tracking

When your order is shipped, you will receive a confirmation email with tracking information (if available for your shipping method).

Unclaimed / Returned Packages

If a shipment cannot be delivered due to an incorrect address, multiple failed delivery attempts, or the package is not collected, and it returns to us, we may charge a handling and return shipping fee.
If you need the order resent, additional shipping fees may apply.

Shipping Damage or Lost Parcels

If your parcel arrives damaged or does not arrive within a reasonable time:

  • Contact us promptly at info@lavabrush.com
  • Provide order number and (if applicable) photos of the damage

We will assist in resolving the matter with the carrier.

Risk of Transport

Once we hand over the goods to the shipping carrier, delivery responsibility and transport risk transfer to the customer, in accordance with EU consumer rules. However, if a parcel is lost or damaged in transit, consumers retain rights to claim assistance under Swedish consumer protection law.